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Operational RISK Management FOR Microfinance INSTITUTIONS 2009 Consultative Group to Assist the Poor/The World Bank. All rights reserved. Consultative Group to Assist the Poor 1818 H Street, Washington, DC 20433 Internet: Email: Telephone: + iii Table of Contents Overview of the Course ..vii References for the Course Materials Session 1: Welcome and Session 2: Risk Session 3: We Are the Session 4: Tools for Risk Session 5: Business Cycles, Risks, and Internal Session 6: Internal Session 7: External Session 8: Mitigating Risks Implementing Corrective Controls and Moving Session 9: Action Plan, Evaluation, and iv Acknowledgments CGAP would like to thank those who were instrumental in the development and design of the Operational Risk Management for Microfinance Institutions course.
v Introduction BACKGROUND OF THE CGAP SKILLS FOR MICROFINANCE MANAGERS COURSE SERIES In 1997, Jennifer Isern and Brigit Helms of CGAP launched a pilot program in Africa to provide financial management courses to microfinance institutions (MFIs), based on industry-wide observation
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