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Oracle Customer Service and Support Cloud Services ...
V05012020 1 Oracle Customer Service and Support Cloud Services descriptions and Metrics May 1, 2020 V050120 2 Table of Contents Glossary of Terms ..7 Activity Pooled Capacity: ..7 Appointment ..7 Certificate ..7 Connection ..7 20K Documents Indexed ..7 100 Email Sent - Monthly Capacity ..7 100 Email Sent - Pooled Capacity ..7 Hosted Connected Seat Month ..7 Hosted Connected User ..8 Hosted Named User ..8 Hosted Non-Contact Center Named User ..8 Hosted Named Seat Month ..8 Hosted Non-Contact Center Named Seat Month ..9 Instance ..9 Mailbox ..9 Test Environment ..9 VPN Connection ..9 100 Sessions Monthly Capacity ..9 100 Sessions Pooled Capacity .. 10 100 Appointments Pooled Capacity .. 10 250,000 Web Services API Operations .. 10 Oracle TOA (LEGACY) .. 10 User .. 10 V050120 3 10 Instance .. 10 Oracle RIGHTNOW SUBSCRIPTION Services .
V013119 1 Oracle Customer Service and Support Cloud Services Descriptions and Metrics January 31, 2019
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