Transcription of Oracle Software Technical Support Policies
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Oracle Software Technical Support Policies : 9-March-2018 Page 1 of 25 Oracle Software Technical Support Policies Effective Date: 9-March-2018 Table of Contents 1. Overview 2. Support Terms 3. Lifetime Support 4. Oracle Technical Support Levels 5. Additional Support Services Available for Purchase 6. Web-Based Customer Support Systems 7. Tools Used to Perform Technical Support Services 8. Global Customer Support Security Practices 9. Severity Definitions 10. Hyperion and Agile Specific Support Terms 11. Contact Information 1.
Oracle Software Technical Support Policies: 05-March-2019 Page 3 of 23 you and Oracle. If the end user also has Full Use licenses supported directly by you, then those Full Use licenses
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