Transcription of Oracle Software Technical Support Policies
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Oracle Software Technical Support Policies
Oracle Software Technical Support Policies : 9-March-2018 Page 1 of 25 Oracle Software Technical Support Policies Effective Date: 9-March-2018 Table of Contents 1. Overview 2. Support Terms 3. Lifetime Support 4. Oracle Technical Support Levels 5. Additional Support Services Available for Purchase 6. Web-Based Customer Support Systems 7. Tools Used to Perform Technical Support Services 8. Global Customer Support Security Practices 9. Severity Definitions 10. Hyperion and Agile Specific Support Terms 11. Contact Information 1. Overview Unless otherwise stated, these Software Technical Support Policies apply to Technical Support for all Oracle Software product lines. "You" and "your" refers to the individual or entity that has ordered Technical Support from Oracle or an Oracle -authorized distributor.
Java SE Support and Java SE Support For Independent Software Vendors 21 Oracle Java Embedded Development Support and Oracle Java Embedded Suite Development Support 21 Oracle Solaris 10 Container Support 22 NoSQL Database Community Edition Support 22 Service Request Packages 22 Advanced Customer Support 22 ...
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