Transcription of Oracle Software Technical Support Policies
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Oracle Software Technical Support Policies
Oracle Software Technical Support Policies Effective Date: 10-December-2021. Oracle Software Technical Support Policies : 10-December-2021. Page 1 of 38. Contents 1. Overview 4. Use of Services 4. 2. Support Terms 4. Technical Support Fees 4. Support Period 5. License Set 5. Matching Service Levels 6. Reinstatement of Oracle Technical Support 6. Pricing Following Reduction of Licenses or Support Level 7. Custom Application Bundles 7. Unsupported Programs 7. Technical Contacts 7. Program Updates 8. Right to Desupport 8. First and Second Line Support 8. Third Party Vendor-Specific Support Terms 9. Technical Support for Development, Demonstration and End User Licenses 9.
Partner Network or the Oracle Technology Network are not included in the definition of a license set. *As specified on Oracle’s price list. **Programs that share the same source code are: Database Enterprise Edition, Database Standard Edition, Database Standard Edition One, Oracle Database Standard Edition 2 and Personal Edition
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