Oracle Software Technical Support Policies

Oracle Software Technical Support Policies : 9-March-2018 Page 1 of 25 Oracle Software Technical Support Policies Effective Date: 9-March-2018 Table of Contents 1. Overview 2. Support Terms 3. Lifetime Support 4. Oracle Technical Support Levels 5. Additional Support Services Available for Purchase 6. Web-Based Customer Support Systems 7. Tools Used to Perform Technical Support Services 8. Global Customer Support Security Practices 9. Severity Definitions 10. Hyperion and Agile Specific Support Terms 11. Contact Information 1. Overview Unless otherwise stated, these Software Technical Support Policies apply to Technical Support for all Oracle Software product lines. "You" and "your" refers to the individual or entity that has ordered Technical Support from Oracle or an Oracle -authorized distributor. To receive Technical Support as provided by Oracle Support Services ( OSS ) as described in these Oracle Software Technical Support Policies , all programs must be properly licensed.

Policy, Standard Maintenance Program, product support policy, Support Services policies, Support Maintenance Agreement, Maintenance and Technical Support Agreement, Maintenance and Support Schedule 2.0, and Licensee Support Services Policy). These Technical Support Policies are subject to change at Oracle's discretion; however, Oracle policy

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  Oracle, Maintenance, Technical, Policies, Software, Support, Support maintenance, Oracle software technical support policies

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