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Oracle Software Technical Support Policies

Oracle Software Technical Support Policies Effective Date: 10-December-2021. Oracle Software Technical Support Policies : 10-December-2021. Page 1 of 38. Contents 1. Overview 4. Use of Services 4. 2. Support Terms 4. Technical Support Fees 4. Support Period 5. License Set 5. Matching Service Levels 6. Reinstatement of Oracle Technical Support 6. Pricing Following Reduction of Licenses or Support Level 7. Custom Application Bundles 7. Unsupported Programs 7. Technical Contacts 7. Program Updates 8. Right to Desupport 8. First and Second Line Support 8. Third Party Vendor-Specific Support Terms 9. Technical Support for Development, Demonstration and End User Licenses 9. 3. Lifetime Support 9. 4. Oracle Technical Support Levels 12. Software Update License & Support 12. Extended Support 14. Sustaining Support 15. Oracle Communications Network Software Premier & Sustaining Support 16.

Java SE Support and Java SE Support For Independent Software Vendors 21 ... One, Oracle Database Standard Edition 2 and Personal Edition Internet Application Server Enterprise Edition, Internet Application Server Standard Edition, WebLogic Server Enterprise Edition, WebLogic Server Standard Edition, ...

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