Oracle Software Technical Support Policies

Oracle Software Technical Support Policies Effective Date: 10-December-2021. Oracle Software Technical Support Policies : 10-December-2021. Page 1 of 38. Contents 1. Overview 4. Use of Services 4. 2. Support terms 4. Technical Support Fees 4. Support Period 5. License Set 5. Matching Service Levels 6. Reinstatement of Oracle Technical Support 6. Pricing Following Reduction of Licenses or Support Level 7. Custom Application Bundles 7. Unsupported Programs 7. Technical Contacts 7. Program Updates 8. Right to Desupport 8. First and Second Line Support 8. Third Party Vendor-Specific Support terms 9. Technical Support for Development, Demonstration and End User Licenses 9.

Schedule 2.0, and Licensee Support Services Policy). ... If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Unless otherwise stated in the order, Oracle technical support terms, including ... Oracle FLEXCUBE Universal Banking for Retail programs

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