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Oracle Software Technical Support Policies

Oracle Software Technical Support Policies : 9-March-2018 Page 1 of 25 Oracle Software Technical Support Policies Effective Date: 9-March-2018 Table of Contents 1. Overview 2. Support Terms 3. Lifetime Support 4. Oracle Technical Support Levels 5. Additional Support Services Available for Purchase 6. Web-Based Customer Support Systems 7. Tools Used to Perform Technical Support Services 8. Global Customer Support Security Practices 9. Severity Definitions 10. Hyperion and Agile Specific Support Terms 11. Contact Information 1. Overview Unless otherwise stated, these Software Technical Support Policies apply to Technical Support for all Oracle Software product lines.

Feb 04, 2022 · My Oracle Support 34 Oracle Unbreakable Linux Network 34 7. Tools Used to Perform Technical Support Services 34 8. Global Customer Support Data Protection Practices 35 9. Severity DefinItions 36 10. Hyperion and Agile Specific Support Terms 37 11. Contact Information 38. Oracle Software Technical Support Policies: 04-February- 2022 Page 4 of …

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