Oracle Software Technical Support Policies

Oracle Software Technical Support Policies Effective Date: 10-December-2021. Oracle Software Technical Support Policies : 10-December-2021. Page 1 of 38. Contents 1. Overview 4. Use of Services 4. 2. Support Terms 4. Technical Support Fees 4. Support Period 5. License Set 5. Matching Service Levels 6. Reinstatement of Oracle Technical Support 6. Pricing Following Reduction of Licenses or Support Level 7. Custom Application Bundles 7. Unsupported Programs 7. Technical Contacts 7. Program Updates 8. Right to Desupport 8. First and Second Line Support 8. Third Party Vendor-Specific Support Terms 9. Technical Support for Development, Demonstration and End User Licenses 9. 3. Lifetime Support 9. 4. Oracle Technical Support Levels 12. Software Update License & Support 12. Extended Support 14. Sustaining Support 15. Oracle Communications Network Software Premier & Sustaining Support 16.

Feb 04, 2022 · Oracle Utilities Live Energy Connect Programs Support 34 6. Web-Based Customer Support Systems 34 My Oracle Support 34 Oracle Unbreakable Linux Network 34 7. Tools Used to Perform Technical Support Services 34 8. Global Customer Support Data Protection Practices 35 9. Severity DefinItions 36 10. Hyperion and Agile Specific Support …

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