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Oracle Software Technical Support Policies

Oracle Software Technical Support Policies effective Date: 10-December-2021. Oracle Software Technical Support Policies : 10-December-2021. Page 1 of 38. Contents 1. Overview 4. Use of Services 4. 2. Support Terms 4. Technical Support Fees 4. Support Period 5. License Set 5. Matching Service Levels 6. Reinstatement of Oracle Technical Support 6. Pricing Following Reduction of Licenses or Support Level 7. Custom Application Bundles 7. Unsupported Programs 7. Technical Contacts 7. Program Updates 8. Right to Desupport 8. First and Second Line Support 8. Third Party Vendor-Specific Support Terms 9. Technical Support for Development, Demonstration and End User Licenses 9. 3. Lifetime Support 9. 4. Oracle Technical Support Levels 12. Software Update License & Support 12. Extended Support 14. sustaining Support 15.

Apr 08, 2022 · Sustaining Support 15 Oracle Communications Network Software Premier & Sustaining Support 16 Oracle Communications Network Software Support & Sustaining Support 18 ... Technical support is effective upon the effective date of your order unless stated otherwise in your order. If your order was placed through the Oracle Store, the effective date ...

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