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COPYRIGHT 1997 PARTNERS FOR PROGRESS. ALL RIGHTS RESERVED. 1 ORGANIZATIONAL ARCHITECTURE: a framework FOR SUCCESSFULTRANSFORMATIONLori L. SilvermanPartners for ProgressABSTRACTTo create value for customers, organizations need to become increasingly agile. This challengehas been present for some time. However, few organizations have truly developed a framework ( , ORGANIZATIONAL architecture ) that speaks to this challenge and ensures successful performancein an environment of accelerated change and heightened competition. Instead, organizations thathave embraced quality management practices have primarily focused on product/service qualityrequirements and cost is more than quality; it spans the supplier-organization-customer chain and occurs overthe lifetime of customers and their ongoing use of products/services.
© copyright 1997 partners for progress. all rights reserved. 1 organizational architecture: a framework for successful transformation lori l. silverman
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