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Organizational Structure - Wiley

Chapter2 Overview of Organizational DesignJob SpecializationThe Organization of a Lodging EstablishmentRooms DepartmentFood and Beverage DepartmentMarketing and Sales DepartmentHuman Resources DepartmentAccounting DepartmentGeneral ManagerResident ManagerPatterns of AuthoritySpan of ControlThe Pros and Cons of Functional Organization DesignMeetings and CommitteesThe Future Organization of HotelsThe Hotel Staffing SystemCareer Paths and OpportunitiesCHAPTEROUTLINEO rganizational 1/13/05 9:47 AM Page 27 COPYRIGHTED MATERIAL28 Chapter 2 Organizational StructureOVERVIEW OF Organizational DESIGNO rganizing, the process of structuring human and physical resourcesin order to accomplish Organizational objectives, involves dividing tasksinto jobs, specifying the appropriate department for each job, deter-mining the optimum number of jobs in each department, and dele-gating authority within and among departments.

dustry as there are types of organizations—and, as you learned in chap-ter 1, there are many types of organizations. One extreme is the case of a hotel where the owner/operator is responsible for checking in the guests, servicing their needs, taking care of the housekeeping for the guest rooms, maintaining the building and grounds, and check-

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