Transcription of OTIF! For Whom? - CVMARK
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OTIF! For Whom? - CVMARK
1. otif ! For Whom? It is an organizational metric. Draft (to be edited). To be completed sorry for typos and grammatical errors. Last Monday when I visited Michael, he said, "We have a big We fared awfully bad in the customer satisfaction survey conducted by a third party. This is despite our otif . being at 97%.". And then he said, "Unfortunately, an investigation revealed that the otif calculated by our customers was between 30 to 44%.". I remembered that whenever I asked about the reliability of Infraproducts' supply, I was always given high 90s. I always had doubt because those numbers were achieved by very few highly disciplined organizations. And whenever I asked for improving reliability of supply, often I would be fed with urgent initiatives on cost reduction, quality improvement, process stability, process development, continuous improvements etc.
1 Copyrights 2013 © Shridhar Lolla. All Rights Reserved. OTIF! For Whom? It is an organizational metric. Draft (to be edited) To be completed…sorry for typos and ...
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