Transcription of PATIENT-CENTRED CARE: IMPROVING QUALITY AND …
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PATIENT-CENTRED care : IMPROVING QUALITY AND SAFETY BY FOCUSING care ON patients AND CONSUMERS Discussion paper Draft for public consultation September 2010 This discussion paper is available on the website of the Australian Commission on Safety and QUALITY in Health care (ACSQHC), The ACSQHC will be accepting written submissions up to 17 December 2010. Submissions marked Patient- and Consumer- centred care should be forwarded to: GPO Box 5480 Or emailed to: SYDNEY NSW 2001 Please be aware that in order to ensure transparency and promote a robust discussion, all submissions will be published on the ACSQHC website, including the names of individuals or organisations making the submission.
Research demonstrates that patient-centred care improves patient care experience and creates public value for services. When healthcare administrators, providers, patients and families work in partnership, the quality and safety of health care rise, costs decrease, and provider satisfaction increases and patient care experience improves.
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