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PATIENT-CENTRED CARE: IMPROVING QUALITY AND …

PATIENT-CENTRED care : IMPROVING QUALITY AND SAFETY BY FOCUSING care ON patients AND CONSUMERS Discussion paper Draft for public consultation September 2010 This discussion paper is available on the website of the Australian Commission on Safety and QUALITY in health care (ACSQHC), The ACSQHC will be accepting written submissions up to 17 December 2010. Submissions marked Patient- and Consumer- centred care should be forwarded to: GPO Box 5480 Or emailed to: SYDNEY NSW 2001 Please be aware that in order to ensure transparency and promote a robust discussion, all submissions will be published on the ACSQHC website, including the names of individuals or organisations making the submission.

satisfaction increases and patient care experience improves. Patient-centred care can also positively affect business metrics such as finances, quality, safety, satisfaction and market share. Patient-centred care is recognised as a dimension of high-quality health care in its own right and

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  Health, Patients, Quality, Care, Improving, Affect, Centred, Patient centred care, Health care quality, Improving quality and

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