PENGEMBANGAN SOFT SKILL DAN HARD SKILL DALAM …

CAKRAWALA VOL. X. NO. 2 SEPTEMBER 2010. PENGEMBANGAN SOFT SKILL DAN HARD SKILL DALAM . MENINGKATKAN KUALITAS pelayanan . Slamet Heri Winarno ASM BSI Jakarta Jalan Kramat Raya No. 168 Jakarta Pusat email: ABSTRACT. Service and customer satisfaction is the main objective of the service companies, focusing on how to provide optimum services to consumers and the main task of the company is customer acquisition and retention. Focusing on customer needs by combining all the activities that will affect consumers and generate profits through services that focus on customer satisfaction. Quality of service of each major key to achieving that goal. Improving the quality of the optimal role of service providers or employees within the company. It is important to consider the business or the way in improving the ability or personal development of employees. This study intends to ascertain to what extent the importance of soft skills and hard skills possessed person will be able to improve the quality of the service, especially in service providers.

Sep 02, 2010 · Service and customer satisfaction is the main objective of the service companies, focusing on how ... karyawan harus bermutu sehingga pelayanan prima dapat terwujud secara efektif. Dengan ... sebagai innate excellence, dimana kualitas dapat …

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  Services, Excellence, Prima, Pelayanan, Pelayanan prima

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