Transcription of Performance Improvement Planning Developing …
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Performance Improvement Planning Developing …
Improving billing and collection activities has an immediate impact on the revenue streams of a serviceprovider that can, in turn, encourage commercial and operational efficiencies for aiding the expansionand delivery of improved, reliable, and sustainable services. This note draws on national andinternational cases to explore what it takes to implement an effective billing and collection Improvement PlanningDeveloping Effective Billingand Collection PracticesApril 2008 Field NoteThe Water and Sanitation Programis an international partnership forimproving water and sanitation sectorpolicies, practices , and capacities toserve poor peopleContextMost Indian water utilities1 and serviceproviders are under severe financialstrain, with insufficient funds for routinemaintenance, replacement.
Performance Improvement Planning: Developing Effective Billing and Collection Practices 5 staffing costs and staff efficiency levels. A utility may be allocating some staff for
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