Transcription of Performance Improvement Planning Developing …
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Performance Improvement Planning Developing …
Improving billing and collection activities has an immediate impact on the revenue streams of a serviceprovider that can, in turn, encourage commercial and operational efficiencies for aiding the expansionand delivery of improved, reliable, and sustainable services. This note draws on national andinternational cases to explore what it takes to implement an effective billing and collection Improvement PlanningDeveloping Effective Billingand Collection PracticesApril 2008 Field NoteThe Water and Sanitation Programis an international partnership forimproving water and sanitation sectorpolicies, practices, and capacities toserve poor peopleContextMost Indian water utilities1 and serviceproviders are under severe financialstrain, with insufficient funds for routinemaintenance, replacement, andexpansion. Poor financial health is aresult of a number of factors includinginefficient operations, poor levels and/orabsence of metering, poor billing andcollection practices, poor structure andlevels of water tariffs, increased andinefficient operational costs, andweak and collection systems henceare critical for ensuring financialsustainability and for achieving costrecovery, especially if a service provideris looking to expand services andimprove the equity of s
Context Most Indian water utilities1 and service providers are under severe financial strain, with insufficient funds for routine maintenance, replacement, and
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