Transcription of Performance Indicators of the Companies Quality …
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Performance Indicators of the Companies Quality …
Performance Indicators of the Companies Quality Management Systems with ISO 9001 Certification Lordsleem, A. Jr. (Department of Civil Engineering, Polytechnic School, University of Pernambuco) (email: Duarte, C. (Department of Civil Engineering, Polytechnic School, University of Pernambuco) (email: Barkok bas, B. Jr. (Department of Civil Engineering, Polytechnic School, University of Pernambuco) (email: Abstract The Performance measurement has been identified as a key issue for Quality management. However, despite the need of controlling and monitoring the processes of Quality management systems in order to attend the normative requirements of certification, the use of Indicators is not carried through systematically in most construction Companies .)))
products. A system of indicators can provide a view of the current performance of a company; for that it must show its strengths or weaknesses, or call the attention for its shortcomings.
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