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PRACTICE MANAGEMENT - QUALITY CONTROL MANUAL …

PRACTICE MANAGEMENT - QUALITY CONTROL MANUAL (ISQC 1)1 PRACTICE MANAGEMENTQ uality CONTROL MANUAL (ISQC 1)CPD PractitionersApril 2018 PRACTICE MANAGEMENT - QUALITY CONTROL MANUAL (ISQC 1)2 QUALITY -DefinitionPRACTICE MANAGEMENT - QUALITY CONTROL MANUAL (ISQC 1)3 QUALITY -DefinitionQuality has various definitions and interpretations the following are but a selected few: QUALITY is a perception QUALITY is not a number QUALITY is about meeting and/or exceeding expectations QUALITY is conformance to standards QUALITY is rendering value for money services/goods QUALITY is a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay Peter DruckerPRACTICE MANAGEMENT - QUALITY CONTROL MANUAL (ISQC 1)4 QUALITY Assurance vs QUALITY ControlQuality Assurance: Involves the continuous monitoring & evaluation throughout the process process checklists or audits Is a preventative strategy implemented to minimize risks Profes

Quality - Definition Quality has various definitions and interpretations –the following are but a selected few: Quality is a perception Quality is not a number Quality is about meeting and/or exceeding expectations Quality is conformance to standards Quality is rendering value for money services/goods “Quality is a product or service is not what the supplier

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