Transcription of Principles and Tools of Total Quality Management
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Principles and Tools of Total Quality Management
UNESCO EOLSSSAMPLE CHAPTERSSYSTEMS ENGINEERING AND Management FOR SUSTAINABLE DEVELOPMENT - Vol. II - Principles and Tools of Total Quality Management - Melsa, J. L. Encyclopedia of Life Support Systems (EOLSS) Principles AND Tools OF Total Quality Management Melsa, J. L. College of Engineering, Iowa State University, USA Keywords: Quality , Quality Management , Benchmarking Contents 1. Introduction 2. Total Quality Management Tools 3. Total Quality Management Philosophies Visionary Leadership Customer Driven Excellence Agility Organizational and Personal Learning Management by Fact Valuing Employees and Partners Focus on the Future Managing for Innovation Social Responsibility Focus on Results and Creating Value Systems Perspective Glossary Bibliography Biographical Sketch Summary Quality improvement and cycle time reduction are no longer fads or slogans but have become the survival issues of the 21st century.
Keywords: Quality, Quality Management, Benchmarking Contents 1. Introduction 2. Total Quality Management Tools 3. Total Quality Management Philosophies 3.1 Visionary Leadership 3.2 Customer Driven Excellence 3.3 Agility 3.4 Organizational and Personal Learning 3.5 Management by Fact 3.6 Valuing Employees and Partners 3.7 Focus on the Future
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