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PRODUCTION AND OPERATIONS MANAGEMENT …

Coping with Time-Varying Demand WhenSetting Staffing Requirements for aService SystemLinda V. Green Peter J. Kolesar Ward WhittGraduate School of Business, Columbia UniversityGraduate School of Business, Columbia UniversityIEOR Department, Columbia review queueing-theory methods for setting staffing requirements in service systems wherecustomer demand varies in a predictable pattern over the day. Analyzing these systems is notstraightforward, because standard queueing theory focuses on the long-run steady-state behavior ofstationary models.

of these systems invite more research. At the end of the paper we discuss the implications of our proposals for staffing in other service systems, including police

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