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PRODUCTION AND OPERATIONS MANAGEMENT …

PRODUCTIONANDOPERATIONSMANAGEMENTVol. 17, No. 3, May June 2008, pp. 235 237issn1059-1478 eissn1937-5956 08 1703 2008 PRODUCTION and OPERATIONS MANAGEMENT SocietyOperations in the Service Industries:Introduction to the Special IssueUday ApteGraduate School of Business and Public Policy, Naval Postgraduate School, Monterey, California 93943, MaglarasGraduate School of Business, Columbia University, New York, New York 10027, PinedoStern School of Business, New York University, New York, New York 10012, special issue ofProductionandOperationsManagementoffer s a sample of ongoing research that focusescurrently on the services industries. The articles selected cover a spectrum of application areas as well : service industries; call centers; health care; financial services1. IntroductionThe service sector represents the largest and thefastest growing segment of the economies of theUnited States and othe rdeveloped count ries.

Apte,Maglaras,andPinedo: Operations in the Service Industries Production and Operations Management 17(3), pp. 235–237, ©2008 Production and Operations Management Society 237 limits of this special issue, the scope of the papers

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