Transcription of Production and Operations Management - UCLouvain
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Production and Operations Management - UCLouvain
Prod 2100/2110 Introduction 0 PROD 2100 - 2110 Production and Operations Management 2004-2005 Pierre Semal Prod 2100/2110 Introduction 1 Rules of the Game Tutorials Readings Morgan, Mechanization Takes Command in Images of Organizations , Sage Press, 1986. Meal, Putting Production decisions where they belong , HBR, 1984. Zeithaml, Berry, Parasuraman, Communication and control processes in the delivery of service quality , Journal of marketing, 1988. Working Sessions: Individual Computerized Classical Manuals: commented transparencies (Culb IAG, web) exercise manual (Culb IAG, web) readings (Culb IAG) personal notes Chase and Aquilano, Production and Operations Management , Irwin (Edt).
Prod 2100/2110 Introduction 0 PROD 2100 - 2110 Production and Operations Management 2004-2005 Pierre Semal
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