Transcription of Provider Manual - CareCentrix
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Provider Manual Provider Manual Contents 1-1 KEY CONTACTS .. 6. GENERAL .. 6. KEY PHONE NUMBERS: AUTHORIZATION, RE-AUTHORIZATION, AUTHORIZATION CORRECTIONS .. 7. NETWORK MANAGEMENT KEY CONTACTS .. 7. 1-2 8. ABOUT this Provider Manual .. 8. 1-3 ABOUT CareCentrix .. 9. ABOUT CareCentrix .. 9. EMPLOYEES AND OFFICE LOCATIONS .. 10. 1-4 CORPORATE COMPLIANCE PROGRAM .. 10. COMPANY OBJECTIVES AND PURPOSE OF THE COMPLIANCE PROGRAM .. 10. REPORTING SYSTEM .. 12. RESPONSE AND CORRECTIVE ACTION TO PROMOTE PROGRAM 13. COMPLIANCE WITH CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS) NOTICE OF MEDICARE NON-COVERAGE. REQUIREMENT .. 13. 2-1 PERFORMANCE STANDARDS .. 15. 2-2 USE OF OFFSHORE VENDORS .. 17. 3-1 Provider COMMUNICATIONS .. 17. Provider Manual .. 18. OUR CUSTOMERS .. 18. Provider ORIENTATION CONFERENCE CALL .. 19. THE CareCentrix Provider PORTAL.
About This Provider Manual This manual, as updated from time to time, serves as the basis for providing services within our network. It contains both general and Health Plan specific information. Please read this manual carefully. It explains your rights and …
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