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QUALITY BASICS Root Cause Analysis For Beginners

QUALITY PROGRESSIJULY 2004I45 Root Cause AnalysisFor Beginnersby James J. Rooney and Lee N. Vanden Heuveloot Cause Analysis (RCA) is a processdesigned for use in investigating and cate-gorizing the root causes of events with safe-ty, health, environmental, QUALITY , reliability andproduction impacts. The term event is used togenerically identify occurrences that produce orhave the potential to produce these types of conse-quences. Simply stated, RCA is a tool designed to helpidentify not only whatand howan event occurred,but also whyit happened. Only when investiga-tors are able to determine why an event or failureoccurred will they be able to specify workablecorrective measures that prevent future events ofthe type observed. Understanding why an event occurred is thekey to developing effective an occurrence during which an opera-tor is instructed to close valve A; instead, theoperator closes valve B.

analysis is to gather data. Without complete infor-mation and an understanding of the event, the causal factors and root causes associated with the event cannot be identified. The majority of time spent analyzing an event is spent in gathering data. Step two—Causal factor charting. Causal factor charting provides a structure for investigators ...

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