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QUALITY IMPROVEMENT FOR LABORATORY TESTING …

QUALITY IMPROVEMENT FOR LABORATORY TESTING PROCESSES IN PRIMARY CARE IMPLEMENTATION GUIDE AND toolkit 1 INTRODUCTION Managing test results (blood tests and other tests) is a complex process that is critical for patient safety. Lab test errors are among the most frequent in primary care, and are also among the most likely to cascade to patient harm when they occur. (West 2009) Improving how test results are managed and communicated to patients can also help primary care practices achieve savings in staff time and can improve the QUALITY of care they provide. The following issues make the process complex and time consuming: Primary care practices handle a large variety of tests that involve both onsite and offsite activities, involving multiple of organizations. Practices often interact with multiple LABORATORY providers based on the patient s insurance.

TOOLKIT OVERVIEW . THE PURPOSE OF THE TOOLKIT . This Toolkit was developed with funding from the United States Centers for Disease Control and Prevention. The goal of making this Toolkit available is to assist primary care practices in their efforts to develop

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