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Quality Management - National Disability Services

Quality ManagementAcknowledgement This resource was created by National Disability Services Inc (NDS). Development of this guide has been supported through grant funding from the Australian Government via the NDIS Commission s Support for Providers Program and from the NSW (previously known) Department of Family and Community Services , Industry Development Fund. Disclaimer National Disability Services Limited (NDS) believes that the information contained in this publication is correct at the time of publishing. However, NDS reserves the right to vary any of this publication without further notice. The information provided in this publication should not be relied up on instead of other legal, medical, financial or professional ..4 About this guide ..61. Introduction: Context for Quality Management ..72. Quality Management systems ..93. Participant feedback ..144. Implementing a Quality Management system.

Quality management is also about a service provider gathering the information that it needs to change and innovate as part of a cycle of continuous improvement. TIP: It is important your organisation is aware of the need to maintain or improve your

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