Transcription of Quality Management Skills - orgdynamics.com
{{id}} {{{paragraph}}}
Example: stock market
Quality Management Skills - orgdynamics.com
Quality Management Skills reparing Managers to Lead Total QualityThe challenge was clear: Help the refinery s managers and supervisors move away from adeeply entrenched, highly authoritative Management style toward a new, more participa-tive approach one that would inspire all employees to take ownership for Quality andcustomer satisfaction. We were asking managers to change in fundamental ways, recalls the plant manager incharge of the refinery. We had to make sure they could walk the talk of the new managementstyle. The refinery implemented ODI s Quality Management Skillsprogram as part of a larger, compa-ny-wide total Quality process that included ODI Quality Strategy and Planning, custom-developedquality awareness sessions, and Quality Action Teamstraining. The refinery s senior managers along with representative cross sections of middlemanagement, unions, staff personnel, and technical groups were the first toreceive Quality Management Skillstraining.
“Managing Results”—helps managers use two-way com-munication with their employees to increase employee effectiveness “Organizational Integration”—explores how to use
Loading..
Tags:
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document:
Related search queries
Guide to Structuring Employee Ownership, Employee ownership, Guide, 100 – Measurement of the Ownership, Latin america and the caribbean anti, Employee, Business Guide Table of Contents, Money Laundering Exam Study Guide & Practice, 2010 Pearson Higher Education, 1 Upper, Chapter 15: Selling a Business: Asset vs. Stock Sale, Negotiating Your Employment Agreement: A