Transcription of Quality Management Systems - abahe.co.uk
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Quality Management Systems - abahe.co.uk
14 QualityManagementSystemsFor more than two decades Quality and Quality manage-ment Systems have been leading buzzwords in the busi-ness world. Numerous consultants have built their careersaround these topics, and Quality issues in business have been re-sponsible for the development of new organizations and even indus-tries, for instance, the american society for Quality and Six notion of Quality in business focuses on the savings and addi-tional revenue that organizations can realize if they eliminate errorsthroughout their operations and produce products and services at theoptimal level of Quality desired by their customers. Errors can take al-most any form for example, producing the wrong number of parts,sending bank statements to customers who have already closed theiraccounts or sending an incorrect bill to a client.
WHAT IS QUALITY? According to the American Society for Quality, “quality” can be de-fined in the following ways: Based on customer’s perceptions of a product/service’s design
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