Transcription of Remedy Quick Start Guide - nyu.edu
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Remedy Quick Start Guide - nyu.edu
Remedy Quick Start Guide Remedy 7 is a workflow tool for managing requests and their resolution. It is available to subscribed departments at NYU. This Guide will introduce you to the basic layout and functions of Remedy , ac- quaint you with the steps you need to follow in order to complete common tasks, and provide you with a glossary of common Remedy terms and labels. Requests are submitted by NYU community members via phone, email, web, and walk-in, and are stored by Remedy as tickets. Using Remedy , analysts and other support staff create, modify, manage, and update these tickets, including all relevant information from Start to finish.
Remedy Quick Start Guide Remedy 7 is a workflow tool for managing requests and their resolution. It is available to subscribed departments at NYU.
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