REQUIRED SKILLS AND VALUES FOR EFFECTIVE CASE …

REQUIRED SKILLS AND VALUES FOR EFFECTIVE case MANAGEMENT There are numerous SKILLS that case managers will use to accomplish what is needed for a client, and each case manager will develop his or her own personal style of performing those SKILLS . Some case management SKILLS are learned informally through life experiences while others are learned theoretically and developed through formal training. Some will be easier to master than others. In addition to a set of SKILLS , the case manager needs to put into practice some basic VALUES of the helping relationship. These VALUES help the case manager ensure that actions taken demonstrate respect for those with whom the case manager works. It is often quoted that People don t care how much you know until they know how much you care .

• Quality of Care 1. Interviewing Skills: Case managers frequently conduct interviews to obtain and provide information needed to carry out the case management process. Interviews may be conducted face-to-face or they may occur by telephone or in writing. The method used to conduct the interview may be set by program policy and procedures. ...

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