Transcription of Review of the Thusong Service Centre Service Delivery Model
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Review of the Thusong Service Centre Service Delivery Model February 2018 Review of the Thusong Service Centre Service Delivery Model 1 Compiled by: Research and Policy Analysis Branch Department of Public Service and Administration Address: Batho Pele House, 549 Edmond Street, Pretoria Website: Copyright DPSA 2018 Review of the Thusong Service Centre Service Delivery Model 2 Contents EXECUTIVE SUMMARY .. 5 1. INTRODUCTION .. 14 RATIONALE .. 14 SCOPE AND OBJECTIVES .. 15 DEFINITION OF A Service Delivery Model .. 15 METHODOLOGY .. 17 STRUCTURE OF THE REPORT .. 17 2. POLICY CONTEXT .. 19 OVERARCHING POLICY FRAMEWORKS .. 19 Constitution (1996).
The current SDM relies on a network of fixed and mobile services infrastructure to provide services and information to people living in historically disadvantaged areas. This infrastructure is very ... neither standardised job descriptions nor formal delegations to oversee the day-to-day operations
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