Transcription of Rob Davis - BPTrends
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Rob Davis - BPTrends
1 BPTrends November 2009 what makes a good process?Copyright 2009 IDS Scheer. All Rights Reserved. what makes a good process? Rob Davis Everyone wants a good process. Our businesses would be more profitable if we had them. But do we know what a good process is? Would we recognized one if we saw it? And how do we ensure we can design them? So what makes a good process ? This is a question that I am often asked. Usually the person asking is looking for a simple answer: One that has no more than 10 task boxes or only has two handovers or one that looks long and thin. Of course, things are not that simple, and there is a difference between what makes a good process and what makes a good process model. It is often the latter that people are really asking about, but a process model is just that; it is a model, it is not the real thing. It is perfectly possible to have a good process model of a poor process, but you cannot have a really good process without a good model or design.
difference between what makes a good process and what makes a good process model. It is often the latter that people are really asking about, but a process model is just that; it is a model, it is not the “real thing.” It is perfectly possible to have a good process model of a poor process,
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