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Root Cause Analysis Tools and Techniques

T V S D T V S D CAPA Essentials Root Cause Analysis Tools and TechniquesPresented by Edna R. Falkenberg21/10/2014 Slide 1T V S DT V S D T V S D in numbers: Growing from strength to strength21/10/2014 Slide 21 One-stop technical solution provider800locations worldwide employees worldwide 20,200million Euro in sales revenue 20131,900150years of experienceT V S DGlobal expertise. Local experience. Global Headquarters: Munich, GermanyINTERNATIONALEuro 750 mio9,800 staffGERMANYEuro 1,190 mio10,400 staffLegend: Countries with T V S D officesRegional headquartersNote: Figures have been rounded off. 14-05-12 Slide 3T V S DT V S D America Inc. T V S D America Inc., founded in 1987, is the North American subsidiary of T V S D AG.

statement and effects of the problem to the true root cause. • It can be used on its own or in conjunction with the fishbone diagram analysis in moving from the chosen root cause to the true root cause. • Simply ask Why 5 times starting with the effect of the problem. • 5 Whys focuses the investigation toward true root cause and

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