Transcription of Root Cause Analysis Tools and Techniques - Quality Digest
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Root Cause Analysis Tools and Techniques - Quality Digest
T V S D T V S D CAPA Essentials Root Cause Analysis Tools and TechniquesPresented by Edna R. Falkenberg21/10/2014 Slide 1T V S DT V S D T V S D in numbers: Growing from strength to strength21/10/2014 Slide 21 One-stop technical solution provider800locations worldwide employees worldwide 20,200million Euro in sales revenue 20131,900150years of experienceT V S DGlobal expertise. Local experience. Global Headquarters: Munich, GermanyINTERNATIONALEuro 750 mio9,800 staffGERMANYEuro 1,190 mio10,400 staffLegend: Countries with T V S D officesRegional headquartersNote: Figures have been rounded off.
“changed” in the process. • The “escape” root cause – the cause that resulted in the problem not being “caught” or detected. • The “systemic” root cause – the broader cause responsible for the local cause to be present in the first place. • This cause is often procedural in nature. Long term corrective action.
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