Transcription of Handbook for Basic Process Improvement
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Handbook for Basic Process Improvement
HandbookforBasic ProcessImprovementMay 1996 Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1 What is the new Handbook for Basic Process Improvement ?1 What is a Process ?1 Who owns processes?2 What is Process Improvement ?2 How does Process Improvement benefit the organization?3 How does an organization get started on Process Improvement ?3 What s in the Basic Process Improvement Model?4 Step 1: Select a Process and establish the Process Improvement objective 7 Step 2: Organize the right team11 Step 3: Flowchart the current process17 Step 4: Simplify the Process and make changes19 Step 5: Develop a data collection plan and collect baseline data21 Step 6: Is the Process stable?23 Step 7: Is the Process capable?25 Step 8: Identify root causes for lack of capability27 Step 9: Plan to implement the Process change28 Step 10: Modify the data collection plan, if necessary30 Step 11: Test the change and collect data31 Step 12: Is the modified Process stable?
The Basic Process Improvement Model is presented on the next page. It has two parts: ... cause(s) No No Yes Step 10 Modify the data collection plan (if necessary) No Yes Yes Yes Yes A Step 14 Standardize the process and reduce the frequency of data collection A No No No Step 1 Select a process and
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