Handbook for Basic Process Improvement

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HandbookforBasic ProcessImprovementMay 1996Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1What is the new Handbook for Basic Process Improvement ?1What is a Process ?1Who owns processes?2What is Process Improvement ?2How does Process Improvement benefit the organization?3How does an organization get started on Process Improvement ?3What s in the Basic Process Improvement Model?4Step 1: Select a Process and establish the Process Improvement objective 7Step 2: Organize the right team11Step 3: Flowchart the current process17Step 4: Simplify the Process and make changes19Step 5: Develop a data collection plan and collect baseline data21Step 6: Is the Process stable?23Step 7: Is the Process capable?25Step 8: Identify root causes for lack of capability27Step 9: Plan to implement the Process change28Step 10: Modify the data collection plan, if necessary30Step 11: Test the change and collect data31Step 12: Is the modified Process stable?

The Basic Process Improvement Model is presented on the next page. It has two parts: ... cause(s) No No Yes Step 10 Modify the data collection plan (if necessary) No Yes Yes Yes Yes A Step 14 Standardize the process and reduce the frequency of data collection A No No No Step 1 Select a process and

  Basics, Process, Improvement, Causes, Basic process improvement