Transcription of SAP Connector for Avaya Interaction Center - lvs …
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SAP Connector for Avaya Interaction Center - lvs …
LVS Consulting Contact: Phone +32 89 560 460 : Connector for Avaya Interaction CenterIntegration between Avaya Interaction Center and SAPA vaya IC Agent and the SAP Front End Application are two separate Desktop Applications that do not interact between each other. With the Integration, using the SAP AIC Connector , it is possible to integrate the two Desktop Applications to provide more functionality and a more efficient and productiv Agent Desktop environment. Additionally the SAP Server and the AIC Server can be integrated to provide a better and more intelligent customer treatment, before a voice call, an email or any other customer contact, get routed to the best resources in a Contact Center or within a company.
LVS Consulting Contact: Phone +32 89 560 460 www.lvs-c.com email: sales@lvs-c.com Date 04.11.2005 SAP Connector for Avaya Interaction Center
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