Transcription of Senior Management Service Handbook 2003 - the dpsa
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Senior Management Service Handbook 2003 - the dpsa
PUBLIC Service Handbook SENIORMANAGEMENTSERVICEFOREWORD TO THE SMS Handbook BY THE MINISTER FOR THEPUBLIC Service AND ADMINISTRATIONI mproved Service delivery remains a fundamental priority of government. Toachieve this we need a modern, people-centered public Service -a publicservice that accepts both the challenges and opportunities of being a primaryagent of the developmental state. To fulfil this role requires a flexible andcreative public Service , prepared for innovation and collaboration, working inpartnership with all stakeholders, be they the community, other governmentdepartments and organs of state, the private sector, civil society organisationsor international cannot be achieved without capable, committed, strong leadership andmanagement. The modern public Service requires leaders with an array ofskills, both hard and soft, in order to manage competing policy priorities andmandates, in complex organisational environments inhabited by people whobring with them a wide range of backgrounds, cultures and Senior Management Service Programme was developed out of therecognition of the critical role that Management plays in the effective andefficient functioning of the Public Service .
FOREWORD TO THE SMS HANDBOOK BY THE MINISTER FOR THE PUBLIC SERVICE AND ADMINISTRATION Improved service delivery remains a fundamental priority of government.
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