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Service Asset and Configuration Management Process

Service Transition Service Asset AND Configuration Management Process VERSION: REVISION DATE: February 23, 2017 Service Transition USER GUIDE Service Asset and Configuration Management Process | 02/23/2017 Page i Contents Section 1. Introduction .. 1 Purpose .. 1 Goal .. 1 Overview .. 1 Key Relationships with other processes .. 2 Definitions .. 2 Section 2. Roles and Responsibilities .. 4 Process Owner/ Configuration Manager .. 4 Configuration Item Class Owner .. 4 Configuration Item Class Administrator .. 4 Configuration Item Company Administrator .. 5 IT Service Continuity Management (ITSCM) 5 IT Staff .. 5 ITSM Product Manager .. 5 Section 3. SACM Process and Relationship Map .. 6 Section 4. Configuration Management Database .. 7 CMDB Content and Structure .. 7 Configuration Item Classes .. 7 Section 5. Network Gear Class Process and Procedures .. 3 Scope.

management over its IT assets and provides management information about the IT infrastructure. The Service Asset and Configuration Management process is divided into five sub-processes: Planning Process Objective: To define the CMDB plan, including purpose, scope, and objectives. Defines

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