Transcription of SERVICE DELIVERY CHARTER - Pages
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SERVICE DELIVERY CHARTER - Pages
S E RV I C E D E L I V E RY C H A RT E R. This document specifies the services and SERVICE standards you as a citizen can expect from this department as well as the proce- SERVICE Standards: dure to follow if the agreed services are not rendered efficiently. The SERVICE CHARTER is in line with broader Public SERVICE Policies SERVICE Standards indicate the levels of SERVICE DELIVERY , that we are committed to providing and will adhere; monitored regularly of providing quality services to the citizens of the Republic of South Africa. by means of the following initiatives;. Performance Agreements for Senior Management (SMS) Mem- Quarterly Performance Reports; and Who we are? bers and Performance Enhancements Process for level 1-12;. Management meetings to monitor SERVICE DELIVERY ; Annual Report.
SERVICE DELIVERY CHARTER This document specifies the services and service standards you as a citizen can expect from this department as well as the proce-
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