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Shared Services: what global companies do

Shared Services: what global companies do Key trends and perspectives2 Shared Services: what global companies do - Key trends and Capgemini Consulting. All rights Services: what global companies do - Key trends and perspectivesTable of Contents Executive Summary 1. Shared Services: an imperative to leverage the size of your company 2. Key trends observed Trend #1: Leveraging outsourcing to boost Shared Services Trend #2: Accelerating globalization of Shared Services in a unified governance Trend #3: Breaking the silos of functions to offer integrated services Trend #4: Offering Analytics services to support decision making 3. Next Generation Shared Services 4 577811 12144 Shared Services: what global companies do - Key trends and perspectivesExecutive SummaryWhen it comes to optimizing support functions of large global companies , Shared Services stand out as an imperative to capitalize on size, leverage expertise, improve service quality and increase efficiency.

Best Buy Chevron Ericsson LG Philips Rio Tinto Sodexo Whirlpool 13% 23% 22% 12% 2014 revenue ranges (in USD Bn) of companies represented <10 10-20 50-100 >100 EXHIBIT 3 | List of multinational companies included in the research Source: Capgemini Consulting Research Trend #1: Leveraging outsourcing to boost Shared Services

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