Transcription of ShoreTel Advanced Applications
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ShoreTel Advanced Applications
CATALOG. ShoreTel Advanced Applications Overview ShoreTel offers a portfolio of software Applications that deliver on the promise of unified communications (UC) by increasing return on investment of both the ShoreTel UC system and a customer's existing business Applications . By tying organizational communications into core business processes, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise. Packaged offerings include automated Call Recording, Emergency Notification, Active Directory Import, and Outbound Campaign IVR as well as add-ons for ShoreTel Work- groups and contact Center and integrations with , Microsoft Dynamics CRM, Sage ACT!
PAGE 5 ShoreTel Advanced Applications atalog ShoreTel ACT! Integration Application Overview • Screen Pop Integration to Sage ACT! • Sage ACT! is a customer/contact management system • ShoreTel provides a fully configurable Caller ID based display of key customer information • ShoreTel Contact Popup displays Information elements as hyperlinked functions
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