ShoreTel Advanced Applications

1 CATALOG. ShoreTel Advanced Applications Overview ShoreTel offers a portfolio of software Applications that deliver on the promise of unified communications (UC) by increasing return on investment of both the ShoreTel UC system and a customer's existing business Applications . By tying organizational communications into core business processes, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise. Packaged offerings include automated Call Recording, Emergency Notification, Active Directory Import, and Outbound Campaign IVR as well as add-ons for ShoreTel Work- groups and contact Center and integrations with , Microsoft Dynamics CRM, Sage ACT!

2 , NetSuite CRM, Copitrak, Equitrac, and many others. Software integra- tion boosts organizational productivity and offers organizations crucial communication and safety benefits, for instance internal notification when emergency calls are placed on the ShoreTel system. In addition to an expanding set of packaged solutions, ShoreTel offers custom software development services to address unique business requirements and give organizations a competitive edge. Examples of custom capabilities include the ability to embed ShoreTel call control within other Applications or to automatically harvest in-depth statistics using customer information.

3 Both packaged and custom Applications are available through authorized ShoreTel resellers and distributors. This catalog is intended for reference by ShoreTel Partners and provides an overview of currently available packaged and custom Applications , highlighting benefits, target markets, and ordering information. For further information, contact the ShoreTel Ad- vanced Applications organization via email to (pre- ferred) or by phone at +1 800-425-9385 x3331. PAGE 2 ShoreTel Advanced Applications Catalog Contents Overview 2. ShoreTel ACT! Integration Application 5. ShoreTel Active Directory (AD) Import Application 6.

4 ShoreTel AMS 360 Integration Application 7. ShoreTel Application Dialer ( AppDialer ) 8. ShoreTel AS/400 Connector 9. ShoreTel BCA (Bridged Call Appearance) Call Hold Monitor 10. ShoreTel Call Handling Mode (CHM) Override Application 11. ShoreTel Call Handling Mode (CHM) Schedule Application 12. ShoreTel Call Recorder 13. ShoreTel Call Router 14. ShoreTel Call Me Now Application 15. ShoreTel Caller Directed Router 16. ShoreTel contact Center Agent Activity Event Feed Web Service 17. ShoreTel contact Center Agent Alert 18. ShoreTel contact Center Agent Dashboard 19. ShoreTel contact Center Instant Override Message 20.

5 ShoreTel contact Center Interaction Viewer 21. ShoreTel Cost Recovery Integration Application 22. ShoreTel Custom Reports 23. ShoreTel Do Not Call Integration Application 24. ShoreTel Emergency Notification Application 25. ShoreTel Enhanced Paging Application 26. ShoreTel Enhanced Reports 27. ShoreTel Hospitality Connector 28. ShoreTel iCarol Connector Application 29. ShoreTel Interactive Voice Response (IVR) Applications 30. ShoreTel Jack Henry Symitar Screen Pop 31. ShoreTel LexisNexis Time Matters Integration Application 32. PAGE 3 ShoreTel Advanced Applications Catalog ShoreTel Microsoft Dynamics CRM Integration 33.

6 ShoreTel NetSuite Integration 34. ShoreTel Nuisance Call Handler Application 35. ShoreTel Outbound Campaign IVR Application 36. ShoreTel Real-Time Workgroup Monitor Application 37. ShoreTel Report Scheduler Application 38. ShoreTel RightNow CRM Integration 39. ShoreTel Call Center Adapter 40. Connector for contact Center IVR 41. ShoreTel Integration for Mac 42. ShoreTel Schedule Based Routing ( On Call Router ) Application 43. ShoreTel SEDC UtilityPOWERnet Connector 44. ShoreTel Site Router Application 45. ShoreTel Super Group Application 46. ShoreTel System Directory Synchronization Application 47.

7 ShoreTel Transfer to Prompt Application 48. ShoreTel Universal CRM Connector (aka EasyPop ) Application 49. ShoreTel User Group Schedule Application 50. ShoreTel Voice Forms IVR Application 51. ShoreTel Web Dialer 52. PAGE 4 ShoreTel Advanced Applications Catalog ShoreTel ACT! Integration Application Overview Screen Pop Integration to Sage ACT! Benefits Sage ACT! is a customer/ contact management system Richly featured ShoreTel provides a fully configurable Caller ID based display of key customer information integration for wide ShoreTel contact Popup displays Information elements as hyperlinked functions variety of customers contact , Company, Website Increases productivity & Current Opportunities & Activities, Recent History and Notes enhances customer Address.

8 Triggers browser window to display map of mailing address service levels User configurable options for customizing contents of ShoreTel Popup User friendly Color coding of text and background indicates contact type (Prospect, Customer, Employees enjoy Employee, Family, Friend). individual control over Pop-up includes embedded call control Answer, Transfer with real-time note, Disconnect application behavior Custom ShoreTel dial control button embedded within ACT! Client software loaded on user desktop machines Compatible with ACT! thick client (not browser based version).

9 Target Customers Any customer running Sage ACT! (desktop client version) revision 2010 or later Ordering SKU #18041. Licensed per user Application License Server required ShoreTel Partners please reference for latest version, complete documentation & trial license key PAGE 5 ShoreTel Advanced Applications Catalog ShoreTel Active Directory (AD) Import Application Overview Auto synchronizes ShoreTel System Directory with Microsoft AD information Benefits Supports mixed PBX environments and facilitates user migration to the Reduces manual work & ShoreTel system saves operational cost Keeps ShoreTel System Directory current with AD information Easy look up and dialing Complete corporate directory from legacy systems available on phones and among users on all from Communicator systems Custom import & update for users in groups or batches Custom mapping between System Directory fields and LDAP Properties Test

10 Run option available Windows Event Log summary and Application Log of AD Imports and test runs Optional update of user group for ShoreTel users no longer in AD. Optional import of non- ShoreTel users facilitates system migration scenarios Optional AD update with ShoreTel DIDs and extensions Target Customers All ShoreTel installed base and new customers Ordering SKU #93080. Licensed per system Application License Server required ShoreTel Partners please reference for latest version, complete documentation & trial license key PAGE 6 ShoreTel Advanced Applications Catalog ShoreTel AMS 360 Integration Application Overview Screen Pop Integration to Vertafore AMS 360.