State Operations Manual - CMS

State Operations Manual Appendix PP - Guidance to Surveyors for Long Term Care Facilities Table of Contents (Rev. 173, 11-22-17) Transmittals for Appendix PP INDEX Definitions Resident Rights Freedom from Abuse, Neglect, and Exploitation Admission Transfer and Discharge Rights Resident Assessment Comprehensive Person-Centered Care Plans Quality of Life Quality of Care Physician Services Nursing Services Behavioral health services Pharmacy Services Laboratory Radiology and Other Diagnostic Services Dental Services Food and Nutrition Services Specialized Rehabilitative Services Administration Quality Assurance and Performance Improvement Infection Control Compliance and Ethics Program Physical Environment Training Requirements NOTE: In the regulation text that is noted under the following Tags.

Mistreatment means inappropriate treatment or exploitation of a resident. Neglect is the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress. Nurse aide.

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