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STATISTICAL METHODS FOR QUALITY ASSURANCE Basics ...

This is page iPrinter: Opaque thisSTATISTICALMETHODS FORQUALITYASSURANCE: Basics , Measurement, Control, Capability, andImprovementStephen B. Vardeman and J. Marcus JobeSeptember 27, 2007iiThis is page iiiPrinter: Opaque thisContentsPrefacev1 The Nature of QUALITY and the Role of Statistics .. Modern QUALITY Philosophy and Business Practice Improvement Strate-gies .. Modern QUALITY Philosophy and a Six-Step Process-OrientedQuality ASSURANCE Cycle .. The Modern Business Environment and General Business ProcessImprovement .. Some Caveats .. Logical Process Identi cation and Analysis.

Chapter 1. Introduction 3 of the subject of statistics, emphasizing as it does the concept of variation, makes it a natural for application in the world of quality assurance. We will see that both simple and also somewhat more advanced methods of statistics have their uses in the quest to produce quality goods and services. Section 1.1 Exercises 1.

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