Transcription of Strangers, Guests or Clients?
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Strangers, Guests or Clients?
Strangers, Guests or clients ? Visitor Experiences in Museums INSTITUTIONAL STUDIES Smithsonian Institution Strangers, Guests or clients ? Visitor Experiences in Museums Zahava D. Doering Paper presented at a conference, Managing the Arts: Performance, Financing, Service, Weimar, Germany, March 17-19,1999. Institutional Studies Office Smithsonian Institution 900 Jefferson Drive, Washington, 20560 (202) 786-2232/2289 Upon request, this report can be made available in larger type, Braille, audiocassette, and on disk using Wordperfect. Please contact the office at the above address. RN 99-5 Abstract This paper discusses three different attitudes that museums hold towards their visitors: stranger , guest , and client. stranger : This attitude arises when the museum believes that its primary responsibility is to the collection and not to the public. guest : From this point of view, the museum wants to do good for visitors out of a sense of mission, primarily through educational activities and institutionally defined learning objectives.
Strangers, Guests or Clients? Visitor Experiences in Museums Zahava D. Doering Paper presented at a conference, Managing the Arts: Performance, Financing, Service, Weimar, Germany, March 17-19,1999.
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