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Study the Effects of Customer Service and Product …
International Journal of Humanities and Social Science Vol. 1 No. 7; [Special Issue June 2011] 253 Study the Effects of Customer Service and Product quality on Customer Satisfaction and Loyalty Asghar Afshar Jahanshahi (Corresponding Author) PhD Scholar in Business Administration Department of Commerce & Research Center University of Pune, India E-mail: Phone: 00919890581970 Mohammad Ali Hajizadeh Gashti Department of Management, Faculty of Management and Human Resource Development Universiti Teknologi Malaysia, Malaysia, E-mail: Seyed Abbas Mirdamadi PhD Scholar in Banking and Finance Department of Commerce & Research Center, University of Pune, India E-mail: Khaled Nawaser MBA - Marketing Management, University of Pune, India E-mail: Seyed Mohammad Sadeq Khaksar Master of Information Technology Management, University of Sistan & Bluchestan, Iran E-mail: Abstract In this research, we address the following questions that are becoming increasingly important to managers in automotive industries: is there a relationship between Customer Service and Product quality with Customer satisfaction and loyalty in the context of the Indian automotive industry?
International Journal of Humanities and Social Science Vol. 1 No. 7; [Special Issue –June 2011] 253 Study the Effects of Customer Service and Product Quality on Customer
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